Policy
Return and Refund Policy
DRAFT – REQUIRES BUSINESS AND LEGAL REVIEW BEFORE PUBLICATION. This page explains Aloma Health’s current return and refund practices for online orders. Please review all product details before purchasing, and contact us at info@alomahealth.com if you need order support.
Returns
How returns are handled
Because Aloma Health sells wellness products and dietary supplements, return eligibility may depend on product condition, packaging integrity, and whether an item has been opened or used. To request a return, email info@alomahealth.com with your order number, the item name, and the reason for the request.
Request window
Submit return requests promptly after delivery so we can review order details and product condition while the order is recent.
Condition review
Items should generally be unused, in their original packaging, and in a condition suitable for inspection unless a shipment issue or product defect is being reported.
Refunds
Refund review and timing
If a return is approved and received as instructed, refunds are typically issued back to the original payment method. Processing times can vary based on the payment provider and financial institution involved.
Shipping charges, expedited handling, and items that are final sale, damaged after delivery, or not eligible for return may be excluded from refund approval. If your order arrives incorrect or damaged, contact info@alomahealth.com and include clear photos when available.